Return Policy
General Return Policy
Due to the perishable and consumable nature of wine, all sales are final. We generally do not accept returns or exchanges of products once an order is completed and shipped. This policy is in place to ensure the utmost quality and integrity of the products delivered to you.
Damaged or Defective Products
We understand that issues may arise with your order that are outside of your control. In the rare event that you receive a product that is damaged, defective, or does not match your order:
- Contact Us Immediately: Please contact us as soon as possible at wholesale@omadawine.com. We request that you reach out to us within 48 hours of receiving your order.
- Provide Details: Include details about the issue and, if possible, photographs of the product as you received it.
- Resolution: We will assess the situation on a case-by-case basis. Our aim is to provide a satisfactory resolution, which may include replacement of the product, a credit towards your next purchase, or in exceptional cases, a refund.
Delivery Issues
If you experience problems with the delivery of your product, such as non-receipt of goods or significant delays, please contact us. We will work with the shipping provider to resolve any delivery issues to the best of our ability.
Limitations
Please note that issues related to personal taste preferences or improper storage of the wine after delivery cannot serve as a basis for return or refund.
Modifications to the Return Policy
omada.wine ApS reserves the right to update or modify this Return Policy at any time without prior notice. Your use of our platform following any such changes constitutes your agreement to follow and be bound by the policy as changed.
Contact Us
For any questions related to our Return Policy, please feel free to contact us at wholesale@omadawine.com
