Location & Currency
Denmark / DKK
Terms & Conditions
In short (TL;DR)
- We sell wine, cider, beer, spirits, deli goods, and accessories.
- We offer a subcription, that renew monthly but you can pause or cancel anytime.
- We only charge you once your order or subscription box has been packed and shipped.
- Wine, spirits, and deli goods are perishable and cannot be returned.
- Accessories (like glasses, corkscrews, and equipment) can be returned within 14 days if unused.
- If a bottle is corked or broken during delivery, we’ll replace or refund it.
- You must be of legal drinking age. Danish customers verify via MitID.
- We ship with bike messengers, DAO, GLS, or Bring — 2–3 days in Denmark / 3–8 in the EU.
- All prices include Danish VAT (25%). Any import duties outside Denmark are your responsibility.
In Full (In Danish and English)
Terms & Conditions
About us
omada.wine ApS
Øster Farimagsgade 26, kl.
2100 Copenhagen Ø, Denmark
CVR: 42761001
Email: [email protected]
All purchases on omada.wine are governed by Danish law. Any disputes will be settled at Copenhagen City Court (Københavns Byret).
Payment
We accept payments in DKK, EUR, and SEK through Stripe (Visa, Mastercard, Apple Pay, Google Pay, and local methods) and MobilePay.
When you place an order, the amount is reserved but only charged once your order has been packed and shipped.
Subscriptions
Our wine subscription renews automatically every month until you choose to pause or cancel. You can do this anytime from your account. You are only charged after the monthly box has been shipped.
There is no right of withdrawal for subscriptions, as wine, spirits, and deli goods are perishable products. By subscribing, you agree to waive your right of withdrawal under the EU Consumer Rights Directive Article 16.
Product types
We sell wine, spirits, and deli goods (such as coffee, pasta, olives, etc.) as well as wine accessories like glasses, corkscrews, and related equipment.
Wine, spirits, and deli goods are considered perishable items and therefore not eligible for return.
Accessories and other non-perishable products (such as glasses, corkscrews, and equipment) may be returned within 14 days of receipt, in accordance with Danish consumer law, provided they are unused and in their original packaging.
Return shipping costs are borne by the customer unless otherwise agreed.
Refunds include the product price but exclude shipping costs, unless the order was defective.
Delivery
We ship using bike messengers, DAO, GLS, or Bring — your choice at checkout.
- Denmark: 2–3 business days
- EU: 3–8 business days
We reserve the right to cancel orders due to stock errors or unavailability. You will be notified, and any reserved amount will be released or refunded.
Age restriction
You must be of legal drinking age in your country to order wine, cider, beer or spirits.
For Danish customers, age verification is required via MitID, provided by VerifyID.
Returns and complaints
As wine, spirits, and deli goods are perishable, we do not accept returns.
If a bottle is corked, we’ll offer a replacement (if in stock) or a refund. Please return the bottle in its original packaging, and we’ll provide a return label.
If a bottle is broken during delivery, please contact us at [email protected], and we’ll arrange a replacement or refund.
Rentals
We rent tap systems, glasses, and reusable wine bottles.
If you’ve purchased key kegs but not used them, we can take them back and refund you minus a 50 DKK restocking fee.
- Unopened, undamaged kegs are eligible for refund minus the fee.
- Opened or damaged kegs cannot be refunded.
- Renters are liable for any damage to rented equipment.
Errors and liability
We reserve the right to correct pricing errors, product information mistakes, and availability issues.
All Danish prices include VAT. For deliveries outside Denmark, it is the customer’s responsibility to handle any local duties or taxes.
Account & data protection
You can log into your account to access previous orders.
We process your personal data in accordance with our Privacy Policy and GDPR.
Handelsbetingelser (Dansk version)
Om os
omada.wine ApS
Øster Farimagsgade 26, kl.
2100 København Ø, Danmark
CVR: 42761001
E-mail: [email protected]
Alle handler på omada.wine er underlagt disse handelsbetingelser og dansk lovgivning. Eventuelle tvister afgøres ved Københavns Byret.
Betaling
Vi modtager betaling i DKK, EUR og SEK via Stripe (Visa, Mastercard, Apple Pay, Google Pay og lokale betalingsmetoder) samt MobilePay.
Når du afgiver en ordre, reserverer vi beløbet, men trækker først pengene når ordren er pakket og afsendt.
Abonnementer
Vores vinabonnement fornyes automatisk hver måned, indtil du selv pauser eller opsiger det. Du kan gøre dette når som helst via din konto. Vi trækker først betaling efter afsendelse af månedens kasse.
Der er ingen fortrydelsesret på abonnementer, da produkterne er fordærvelige varer (vin, spiritus og delikatessevarer). Ved at abonnere accepterer du at fortrydelsesretten er frafaldet i henhold til Forbrugeraftalelovens §18, stk. 2.
Produkttyper
Vi sælger vin, spiritus og delikatessevarer (såsom kaffe, pasta, oliven m.m.) samt vinrelateret tilbehør som vinglas, oplukkere og udstyr.
Vin, spiritus og delikatessevarer betragtes som fordærvelige varer og er derfor ikke omfattet af fortrydelsesret.
Tilbehør og andre ikke-fordærvelige varer (f.eks. glas, oplukkere og udstyr) kan returneres inden for 14 dage fra modtagelsen i henhold til Forbrugeraftaleloven, forudsat at varen er ubrugt og i original emballage.
Returnering sker for kundens regning, medmindre andet er aftalt.
Ved tilbagebetaling refunderes varens pris, men ikke fragtomkostninger, medmindre ordren var fejlbehæftet.
Levering
Vi leverer med cykelbude, DAO, GLS eller Bring, som du selv vælger ved checkout.
- Danmark: 2–3 hverdage
- EU: 3–8 hverdage
Hvis en vare er udsolgt, forbeholder vi os retten til at annullere ordren. Du vil i så fald blive kontaktet, og eventuelle reserverede beløb frigives eller refunderes.
Aldersgrænse
Du skal være myndig i dit hjemland for at købe vin, cider, øl eller spiritus hos os.
For danske kunder kræver vi identifikation via MitID, leveret af vores partner VerifyID.
Returnering og reklamation
Da vin, spiritus og delikatessevarer er fordærvelige varer, tilbyder vi ikke returret.
Hvis en flaske er korket, tilbyder vi at erstatte den (såfremt den er på lager) eller refundere beløbet.
Returnering skal ske i den originale emballage, og vi sender en returlabel.
Hvis en flaske er gået i stykker under levering, bedes du kontakte os hurtigst muligt på [email protected] – så finder vi en løsning.
Udlejning
Vi udlejer udstyr som tapsystemer, glas og genbrugelige vinflasker.
Ved køb af key kegs, som du ikke har brugt, kan vi tage dem retur mod et restockingsgebyr på 50 kr.
- Uåbnede og ubeskadigede kegs refunderes minus gebyret.
- Åbnede eller beskadigede kegs refunderes ikke.
- Lejere er ansvarlige for skader på udstyr i lejeperioden.
Fejl og ansvarsfraskrivelse
Vi tager forbehold for tastefejl, prisfejl, udsolgte varer samt forkerte oplysninger.
Alle priser i Danmark er inkl. moms. Ved levering til udlandet er det kundens ansvar at betale eventuelle told- og importafgifter.
Konto og databeskyttelse
Du kan logge ind og se tidligere ordrer på din konto.
Vi behandler dine oplysninger i overensstemmelse med vores Privacy Policy og GDPR.