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Terms & Conditions
In short (TL;DR)
- We sell wine, cider, beer, spirits, deli goods, and accessories.
- We offer a subcription, that renew monthly but you can pause or cancel anytime.
- We only charge you once your order or subscription box has been packed and shipped. (except for backorders and approved pre-orders – see below).
- Pre-orders / wine allocations: Some wines are sold as pre-orders that determine how much wine we order from the producer. Payment is captured once the order is approved. Pre-orders cannot be cancelled or refunded once approved. Expected delivery time is 20–40 days. If a pre-order cannot be fulfilled, a full refund will be issued.
- Click & Collect: Orders must be collected within 7 days after notification. Uncollected orders may be cancelled and refunded minus a handling and packaging fee of up to 75 DKK per order.
- Vouchers & promotions (e.g. Tipster): Orders paid with vouchers are non-refundable if not collected. The voucher will be considered redeemed. For mixed payments (voucher + own payment), any additional payment will be refunded if applicable, minus a total handling fee of up to 75 DKK.
- Wine, spirits, and deli goods are perishable and cannot be returned.
- Accessories (like glasses, corkscrews, and equipment) can be returned within 14 days if unused.
- If a bottle is corked or broken during delivery, we’ll replace or refund it.
- You must be of legal drinking age. Danish customers verify via MitID.
- We ship with bike messengers, DAO, GLS, or Bring — typically 2–3 days in Denmark / 3–8 in the EU.
- All prices include Danish VAT (25%). Any import duties outside Denmark are your responsibility.
In Full (In Danish and English)
Terms & Conditions
About us
omada.wine ApS
Øster Farimagsgade 26, kl.
2100 Copenhagen Ø, Denmark
CVR: 42761001
Email: [email protected]
All purchases on omada.wine are governed by Danish law. Any disputes will be settled at Copenhagen City Court (Københavns Byret).
Payment
We accept payments in DKK, EUR, and SEK through Stripe (Visa, Mastercard, Apple Pay, Google Pay, and local methods) and MobilePay.
When you place an order, the amount is reserved but only charged once your order has been packed and shipped.
Subscriptions
Our wine subscription renews automatically every month until you choose to pause or cancel. You can do this anytime from your account. You are only charged after the monthly box has been shipped.
There is no right of withdrawal for subscriptions, as wine, spirits, and deli goods are perishable products. By subscribing, you agree to waive your right of withdrawal under the EU Consumer Rights Directive Article 16.
Product types
We sell wine, spirits, and deli goods (such as coffee, pasta, olives, etc.) as well as wine accessories like glasses, corkscrews, and related equipment.
Wine, spirits, and deli goods are considered perishable items and therefore not eligible for return.
Accessories and other non-perishable products (such as glasses, corkscrews, and equipment) may be returned within 14 days of receipt, in accordance with Danish consumer law, provided they are unused and in their original packaging.
Return shipping costs are borne by the customer unless otherwise agreed.
Refunds include the product price but exclude shipping costs, unless the order was defective.
Pre-orders and wine allocations
Some products are sold as pre-orders and are part of specific wine allocations. An allocation means that your order directly determines the quantity of wine we purchase from the producer and the timing of the delivery.
When placing a pre-order, the wine is reserved specifically for you. The order is reviewed and approved by us, after which payment is captured. This is necessary as payment authorisations would otherwise expire before the wine is ready for delivery.
Delivery of pre-orders typically takes 20–40 days from the time of order, depending on the producer, transport, and logistics. Delivery times are indicative and may vary.
As the wine is ordered specifically based on your pre-order, pre-orders cannot be cancelled or refunded once the order has been approved and payment has been captured, unless required by mandatory consumer protection law.
If a pre-order cannot be fulfilled, a full refund will of course be issued.
Delivery
We ship using bike messengers, DAO, GLS, or Bring — your choice at checkout.
- Denmark: 2–3 business days
- EU: 3–8 business days
We reserve the right to cancel orders due to stock errors or unavailability. You will be notified, and any reserved amount will be released or refunded.
Age restriction
You must be of legal drinking age in your country to order wine, cider, beer or spirits.
For Danish customers, age verification is required via MitID, provided by VerifyID.
Returns and complaints
As wine, spirits, and deli goods are perishable, we do not accept returns.
If a bottle is corked, we’ll offer a replacement (if in stock) or a refund. Please return the bottle in its original packaging, and we’ll provide a return label.
If a bottle is broken during delivery, please contact us at [email protected], and we’ll arrange a replacement or refund.
Click & Collect (In-store Pickup)
When placing an order using Click & Collect, you will receive an email notification once your order is ready for pickup in store.
Orders must be collected within 7 days from the date you are notified that the order is ready. If the order is not collected within this period, we reserve the right to cancel the order.
In case of non-collection, the order amount will be refunded minus a handling and packaging fee of DKK 75,00 / EUR 10,00 / 100,00 SEK, which covers costs related to order preparation, packaging, administration, and handling.
If you wish to extend the pickup period, please contact us before the pickup deadline. Extensions are subject to availability and cannot be guaranteed.
Click & Collect – vouchers and promotional offers
Orders paid in whole or in part using vouchers, gift cards, or promotional certificates (e.g. Tipster vouchers) are non-refundable.
If a Click & Collect order paid with a voucher is not collected within the specified pickup period, the voucher will be considered redeemed and will expire without refund. This covers costs related to order preparation, packaging, and handling.
For Click & Collect orders paid partly with a voucher, the voucher value will expire in case of non-collection. Any additional payment made by the customer will be refunded upon cancellation, minus a total handling and packaging fee of up to 75 DKK per order.
Rentals
We rent tap systems, glasses, and reusable wine bottles.
If you’ve purchased key kegs but not used them, we can take them back and refund you minus a 50 DKK restocking fee.
- Unopened, undamaged kegs are eligible for refund minus the fee.
- Opened or damaged kegs cannot be refunded.
- Renters are liable for any damage to rented equipment.
Errors and liability
We reserve the right to correct pricing errors, product information mistakes, and availability issues.
All Danish prices include VAT. For deliveries outside Denmark, it is the customer’s responsibility to handle any local duties or taxes.
Account & data protection
You can log into your account to access previous orders.
We process your personal data in accordance with our Privacy Policy and GDPR.
Handelsbetingelser (Dansk version)
Om os
omada.wine ApS
Øster Farimagsgade 26, kl.
2100 København Ø, Danmark
CVR: 42761001
E-mail: [email protected]
Alle handler på omada.wine er underlagt disse handelsbetingelser og dansk lovgivning. Eventuelle tvister afgøres ved Københavns Byret.
Betaling
Vi modtager betaling i DKK, EUR og SEK via Stripe (Visa, Mastercard, Apple Pay, Google Pay og lokale betalingsmetoder) samt MobilePay.
Når du afgiver en ordre, reserverer vi beløbet, men trækker først pengene når ordren er pakket og afsendt.
Abonnementer
Vores vinabonnement fornyes automatisk hver måned, indtil du selv pauser eller opsiger det. Du kan gøre dette når som helst via din konto. Vi trækker først betaling efter afsendelse af månedens kasse.
Der er ingen fortrydelsesret på abonnementer, da produkterne er fordærvelige varer (vin, spiritus og delikatessevarer). Ved at abonnere accepterer du at fortrydelsesretten er frafaldet i henhold til Forbrugeraftalelovens §18, stk. 2.
Produkttyper
Vi sælger vin, spiritus og delikatessevarer (såsom kaffe, pasta, oliven m.m.) samt vinrelateret tilbehør som vinglas, oplukkere og udstyr.
Vin, spiritus og delikatessevarer betragtes som fordærvelige varer og er derfor ikke omfattet af fortrydelsesret.
Tilbehør og andre ikke-fordærvelige varer (f.eks. glas, oplukkere og udstyr) kan returneres inden for 14 dage fra modtagelsen i henhold til Forbrugeraftaleloven, forudsat at varen er ubrugt og i original emballage.
Returnering sker for kundens regning, medmindre andet er aftalt.
Ved tilbagebetaling refunderes varens pris, men ikke fragtomkostninger, medmindre ordren var fejlbehæftet.
Pre-orders og vinallokationer
Nogle produkter sælges som pre-orders (forudbestillinger) og indgår i særlige vinallokationer. En allokation betyder, at din bestilling er med til at afgøre, hvor mange flasker vi hjemtager fra producenten, og hvornår leveringen gennemføres.
Når du lægger en preorder, reserveres vinen specifikt til dig. Ordren bliver først endeligt godkendt af os, hvorefter betalingen gennemføres. Dette sker for at sikre ordren, da autorisationer på betalingskort ellers udløber efter kort tid.
Levering af pre-orders sker typisk 20–40 dage efter bestilling, afhængigt af producent, transport og logistik. Leveringstiden er vejledende og kan variere.
Da vinen bestilles hjem specifikt på baggrund af din ordre, kan pre-orders ikke annulleres eller refunderes, når ordren er godkendt og betalingen gennemført, medmindre andet følger af ufravigelig lovgivning.
Hvis en preorder mod forventning ikke kan leveres, vil det fulde beløb naturligvis blive refunderet.
Levering
Vi leverer med cykelbude, DAO, GLS eller Bring, som du selv vælger ved checkout.
- Danmark: 2–3 hverdage
- EU: 3–8 hverdage
Hvis en vare er udsolgt, forbeholder vi os retten til at annullere ordren. Du vil i så fald blive kontaktet, og eventuelle reserverede beløb frigives eller refunderes.
Aldersgrænse
Du skal være myndig i dit hjemland for at købe vin, cider, øl eller spiritus hos os.
For danske kunder kræver vi identifikation via MitID, leveret af vores partner VerifyID.
Returnering og reklamation
Da vin, spiritus og delikatessevarer er fordærvelige varer, tilbyder vi ikke returret.
Hvis en flaske er korket, tilbyder vi at erstatte den (såfremt den er på lager) eller refundere beløbet.
Returnering skal ske i den originale emballage, og vi sender en returlabel.
Hvis en flaske er gået i stykker under levering, bedes du kontakte os hurtigst muligt på [email protected] – så finder vi en løsning.
Click & Collect (afhentning i butik)
Når du bestiller varer med Click & Collect, vil du modtage en e-mail, når din ordre er klar til afhentning i butikken.
Ordren skal afhentes senest 7 dage efter, at du har modtaget besked om, at den er klar. Hvis ordren ikke afhentes inden for denne periode, forbeholder vi os retten til at annullere ordren.
Ved manglende afhentning refunderes ordrebeløbet, fratrukket et håndterings- og emballagegebyr på 75 kr., som dækker omkostninger til klargøring, emballage, administration og håndtering af ordren.
Ønsker du forlænget afhentningsfrist, bedes du kontakte os inden udløbet af afhentningsperioden. Vi forbeholder os retten til at afvise forlængelse, hvis dette ikke er praktisk muligt.
Click & Collect – værdibeviser og kampagnetilbud
Ordrer betalt helt eller delvist med værdibeviser, gavekort eller kampagnebeviser (fx fra Tipster) refunderes ikke kontant ved manglende afhentning.
Hvis en Click & Collect-ordre betalt med værdibevis ikke afhentes inden for den angivne afhentningsperiode, betragtes værdibeviset som anvendt og bortfalder uden refundering. Dette skyldes omkostninger til klargøring, emballage og håndtering.
Ved Click & Collect-ordrer, hvor der betales helt eller delvist med værdibevis, bortfalder værdibevisets værdi ved manglende afhentning.
Eventuel egenbetaling refunderes ved annullering af ordren, fratrukket et samlet håndterings- og emballagegebyr på op til 75 kr. pr. ordre.
Udlejning
Vi udlejer udstyr som tapsystemer, glas og genbrugelige vinflasker.
Ved køb af key kegs, som du ikke har brugt, kan vi tage dem retur mod et restockingsgebyr på 50 kr.
- Uåbnede og ubeskadigede kegs refunderes minus gebyret.
- Åbnede eller beskadigede kegs refunderes ikke.
- Lejere er ansvarlige for skader på udstyr i lejeperioden.
Fejl og ansvarsfraskrivelse
Vi tager forbehold for tastefejl, prisfejl, udsolgte varer samt forkerte oplysninger.
Alle priser i Danmark er inkl. moms. Ved levering til udlandet er det kundens ansvar at betale eventuelle told- og importafgifter.
Konto og databeskyttelse
Du kan logge ind og se tidligere ordrer på din konto.
Vi behandler dine oplysninger i overensstemmelse med vores Privacy Policy og GDPR.